Telnexx's virtual PBX for business helps you receive, distribute, and manage calls without installing a physical telephone system. Connect employees, offices, branches, and remote teams to a single cloud system, configure call forwarding, voice menus, call recording, and CRM integration.
A virtual PBX operates over the internet and doesn't require purchasing an office station, installing lines, or complex maintenance. To get started, simply select numbers and configure call rules.
A cloud PBX connects employees regardless of their location. Clients call a single company number, and the call is routed to the appropriate manager, department, or branch.
The system records incoming, outgoing, and missed calls, allows you to record conversations and analyze employee workload. This helps improve service and manage your team.
Connection is carried out without complex equipment and lengthy installation.
The company pays for the required functions and does not maintain its own telephone exchange.
Calls can be received on an IP phone, computer or smartphone.
New users, numbers and directions are added as the business grows.
Call recordings, statistics, and reports help evaluate the effectiveness of communication.
Voice menu, queues and routing create a convenient communication scenario
You can connect one or more numbers, create internal numbers for employees, set up greetings, IVR menus, queues, call forwarding, and work schedules.
Customize your greeting and menu so that customers are immediately directed to the right department or specialist.
Save calls for service quality monitoring, manager training, and dispute resolution.
Analyze incoming, outgoing, and missed calls, employee workload, and call processing efficiency.
Record calls in your customer card, save communication history, and process requests faster
Connect landline, mobile, international, and multi-channel numbers to receive customer calls.
We determine the number of employees, numbers, call directions, and required functions.
We agree on the virtual PBX scheme and call processing scenarios.
We add numbers, devices, and, if necessary, CRM integration.
We check calls, train the team, and transfer access rights.
1 channel
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Install the SIP program or use the web interface if configured. Once configured, the employee will be able to make calls using a headset connected to the computer.
In most cases, no. The service is hosted in the cloud, and users connect via IP phones, computers, smartphones, or call forwarding.
IP телефония — это технология передачи звонков через интернет. Облачная АТС — это система управления звонками: распределение вызовов, запись, статистика, IVR и интеграции.
Можно использовать IP-телефоны, компьютеры с SIP-программой, ноутбуки, смартфоны, гарнитуры и переадресацию на мобильные или городские номера.
Yes, when configured correctly, the system provides secure user access and permissions management. It’s also important to use strong passwords.
Basic setup is quick. The time frame depends on the number of users, numbers, routing scenarios, and CRM integrations.