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Home > Services > Call Forwarding ➤ Buy Virtual Numbers with Call Forwarding | Telnexx
Call Forwarding

Call Forwarding

Call forwarding automatically routes an incoming call to another phone number, employee, department, or device according to your rules. Forward calls to mobile or landline numbers, IP phones, a virtual PBX, or other destinations. Your business stays reachable when a line is busy, an employee is away from the office, or your team works from different locations. With Telnexx, you can configure flexible call forwarding scenarios to match your company's workflow and keep customer calls moving to the right person.

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About Call Forwarding

Take Calls Wherever You Work

Call forwarding lets your team answer calls to a business number on nearly any device. An incoming call can be routed to a mobile phone, a landline, an IP phone, a softphone, or another agent. Employees do not have to stay next to an office phone: customers call the familiar company number while the system connects them to the right person automatically.

Automatic Call Distribution

The system can redirect calls based on predefined conditions, such as no answer, a busy line, after-hours coverage, or a request for another department. Set up sequential or simultaneous ringing and create a chain of backup numbers. This helps your team handle incoming requests without manually transferring every call.

One Number for Your Office and Remote Team

Publish one main number on your website, in advertising, and in company documents while employees take calls from different offices, cities, or countries. Call forwarding works especially well for remote teams, sales departments, support services, and businesses with multiple locations. Customers do not need to know how your company is organized: your phone system manages the routing.

Benefits of Call Forwarding

Fewer Missed Calls

If the primary employee does not answer, the call automatically goes to a backup number or another team member.

Work from Anywhere

Answer business calls on a mobile phone, IP phone, or another convenient device, wherever you are.

One Number for Customers

Customers dial a single company number while you decide where each incoming call should go.

Flexible Routing Rules

Forward calls based on the time of day, line status, department, employee, and other conditions.

Quick Changes to Call Flows

Adjust routing rules as your business hours, team structure, or call volume changes.

Support for Branches and Remote Teams

Distribute calls between employees and departments regardless of their location.

Call Forwarding Features

1

Unconditional Call Forwarding

Send every incoming call directly to a selected number. This works when your main business number serves as a single contact point for customers.

2

Forwarding on No Answer

If an employee does not answer within the specified time, automatically route the call to another specialist, a mobile phone, or a backup number.

3

Forwarding When Busy

When the primary line is busy, route the customer to another line or an available employee instead of returning a busy signal.

4

Time-Based Forwarding

Use different call flows during and outside business hours. For example, send daytime calls to sales and evening calls to an on-call mobile number.

5

Sequential Call Forwarding

Ring several numbers in order until an employee answers. This is useful for small teams and on-call groups.

6

Simultaneous Ringing

Ring several employees at once and connect the caller to the first person who answers.

How to Set Up Call Forwarding

1

Define Your Call Flow

Choose which numbers or devices should receive calls and under which conditions forwarding should start.

2

Configure Routing Rules

Set destinations, ring times, the order in which employees are called, business hours, and backup routes.

3

Connect the Service

Configure forwarding for your virtual number, SIP trunk, PBX, or existing business telephony setup.

4

Test and Launch

Check the primary and backup call flows, routing accuracy, and connection quality.

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Integration with CRM, AI, and Other Services

Amazon Pipedrive Ribbon Genesys Hubspot Monday Salesforce Pabbly Zapier Zendesk Zoho

Call Forwarding Rates

Forwarding Destination

SIP

Currency

USD

Connection
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Per minute
USD 0.00

Frequently Asked Questions About Call Forwarding

What Is Call Forwarding?

Call forwarding automatically redirects an incoming call from one phone number to another number or device. A customer calls your main business number, and the system routes the call to the appropriate employee or department according to your rules.

Which Numbers Can I Forward Calls To?

Depending on destination availability, calls can be forwarded to mobile, landline, international, and other telephone numbers, as well as SIP devices, IP phones, or virtual PBX users.

Can I Forward Calls Only When an Employee Does Not Answer?

Yes. You can set a ring time after which an unanswered call is automatically sent to another employee or a backup number.

Can I Schedule Call Forwarding?

Yes. Set different call flows for business hours, weekends, public holidays, and nights. For example, calls can go to the office during the day and to an on-call mobile number after closing.

Can One Call Ring Several Employees at Once?

Yes. With simultaneous ringing, the system can call several numbers at the same time. The caller is connected to the employee who answers first.

Does Call Forwarding Cost Extra?

Pricing depends on your setup and the destination to which the call is forwarded. The forwarded leg is typically billed at the applicable outgoing call rate. The exact cost can be calculated once the country, number, and route are selected.

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